At SnoreGrip Pro, customer satisfaction and transparency are our top priorities. Please review our policy below regarding returns, refunds, exchanges, and order cancellations.
1. 60-Day Return Policy
Our return window lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Return Eligibility & Conditions
- Defects & Damage: Refunds and returns are primarily provided for items with confirmed functional defects or shipping damage.
- Original Packaging: Items must be returned in their original packaging to qualify.
- Proof of Purchase: A valid order receipt or proof of purchase is required for all returns.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Special consideration may be granted in exceptional circumstances at our discretion, provided proof of purchase is submitted.
Non-Returnable Items
The following items are strictly non-returnable:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate, sanitary, or personal hygiene products
2. Order Cancellations
We process orders rapidly to ensure fast delivery times. As a result, cancellations are subject to the following rules:
- Cancellations are only accepted within 60 minutes of placing your order.
- Cancellations apply only to full-priced items.
- If you need to cancel, email us immediately at [email protected] within the 60-minute window. Once an order enters processing, it cannot be canceled.
3. Return Process & Refunds
- Initiate a Return: Email our support team at [email protected] with your order details and photos/videos demonstrating any functional defect.
- Inspection: Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Refund Processing: Approved refunds will be issued back to your original method of payment within standard processing days.
Late or Missing Refunds
If you have not received your refund after approval:
- Re-check your bank account balance.
- Contact your credit card company (it may take several business days for the post to reflect).
- Contact your bank to check for pending processing times.
- If you have completed these steps and still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same model, please email us at [email protected].
5. Return Shipping Costs & Policy
- Shipping Responsibility: You are responsible for paying all return shipping costs. Shipping costs are non-refundable.
- Deductions: If a refund is issued, the original cost of shipping will be deducted from your total refund amount.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
- Delivery Times: Depending on your location, transit times for exchanged or returned items may vary.
- Final Authorization: Refunds will only be arranged after we physically receive the item and confirm all return conditions have been satisfied.